Work Experience
IT support engineer - Life-space Group
Melbourne, Australia
During my work experience, I was responsible for installing and configuring computer hardware, software systems, and networks while ensuring smooth IT operations across the organization. Managed user accounts through Microsoft 365 and Active Directory. I provided technical support both onsite and remotely via Microsoft Teams and JIRA Service Desk, efficiently resolving tickets and minimizing downtime. My focus was on delivering reliable, timely solutions and maintaining seamless connectivity for all users.
University Education
Bachelor of Networking
Melbourne Institute of Technology, Melbourne
š
March 2018 ā December 2022
Key Subjects: Network Security, Cloud Computing, Data Communications, Wireless Networks, Network Design & Management, Capstone Project
Professional Year ā Information Technology
Performance Education, Melbourne
š
July 2022 ā August 2023
Key Subjects: Australian Business Culture, Professional Workplace Communication, Australian Workplace Environment
Higher Diploma in ICT
Lanka BPO Academy, Sri Lanka
š
September 2013 ā July 2014
Cisco Certified Network Professional (CCNP) ā ENCOR (350-401)
š
In Progress
Focus Areas:
Enterprise Network Architecture, Network Virtualization, Routing & Switching, Network Assurance, Security, Automation & Programmability
Cisco Certified Network Associate (CCNA)
š
December 2024
Focus Areas: Network Fundamentals, Routing & Switching, IP Connectivity, IP Services, Security
Oracle Cloud Infrastructure 2024 Certified AI Foundations Associate
š
February 2025
Focus Areas: OCI Fundamentals, Cloud Models (IaaS, PaaS, SaaS), Core Cloud Services
Oracle Certified Foundations Associate ā Oracle Cloud Infrastructure (OCI)
š
February 2025
Focus Areas: AI & ML Fundamentals, Data Science Concepts, Cloud AI Applications
Introduction to Networking - NVIDIA
š
September 2025
Programming for Everybody (Getting Started with Python)
University of Michigan
š
September 2025
Certifications
About Mayon Silva
ām Mayon Silva, a results-driven Network and Systems Engineer with hands-on experience in enterprise network design, routing, switching, cloud computing, and security. Iām passionate about building reliable and secure IT infrastructures that keep businesses connected and efficient.
Currently pursuing my CCNP certification, Iām eager to continue growing within a dynamic IT environment. Iām known for my strong communication skills, teamwork, and ability to stay calm under pressure while delivering high-quality results.
With a background in technical support, network configuration, and client service, I take pride in solving complex problems and maintaining seamless network operations.